Refund Policy

Quality Guarantee
We strictly check all products before shipment to ensure you receive high-quality balloons.

Damaged or Wrong Items
If you receive any damaged or incorrect items, please contact us with clear photo evidence within 7 days. We will verify and respond promptly.

Refund or Replacement
Please count the quantity of defective items, and provide clear photos and videos as proof. We will make up the quantity in your next order.

Custom Logo Orders
Custom logo orders are generally non-returnable unless the issue is caused by a product quality defect on our side.

Notes

For non-quality issues (e.g., wrong personal preference or minor color variation), returns are not supported.

We recommend inspecting your order immediately upon arrival.